Privacy
Your trust matters to us. This Privacy Policy explains how Will Of Water GmbH, Max Hogger 6, 8048 Zürich, Switzerland (“Will of Water”, “we”, “us”) collects, uses, shares and protects personal data when you visit our online store, communicate with us or purchase from us.
We process personal data in accordance with applicable Swiss data-protection law, including the Swiss Federal Act on Data Protection (FADP), and, where applicable to individuals in the European Economic Area, the EU General Data Protection Regulation (GDPR).
1. Who is responsible for your data?
The data controller is Will Of Water GmbH, Max Hogger 6, 8048 Zürich, Switzerland. Privacy enquiries and data-protection requests may be sent to hello@willofwater.com.
2. Personal data we collect
Depending on how you interact with us, we may process identification and contact information; billing and shipping information; order and transaction information; customer-service communications; account information; marketing preferences and consent records; device, browser, IP address and website-usage information; and information generated through cookies or similar technologies.
Please do not send us sensitive personal data unless it is genuinely necessary for a specific request.
3. How we collect information
We receive information directly from you when you place an order, create an account, contact us, subscribe to communications or otherwise provide information. We also receive technical and transactional information automatically through our website and from service providers involved in operating our store, payments, fulfilment, analytics, security and communications.
4. Why we process personal data
We process personal data to operate our website and store; process and deliver orders; accept and administer payments; provide customer support; manage returns, refunds and warranties; prevent fraud and protect our systems; comply with legal, accounting and tax obligations; improve our services and customer experience; and, where permitted, communicate relevant news, products or offers.
Where the GDPR applies, our processing may rely on performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent, depending on the activity. Where consent is the legal basis, you may withdraw it at any time without affecting processing already carried out lawfully.
5. Shopify and service providers
Our store is hosted on Shopify. Shopify and other service providers may process personal data on our behalf or, for certain activities, under their own responsibilities. We may use providers for hosting, payments, logistics, delivery, email, customer support, analytics, fraud prevention, professional services and other functions necessary to run our business.
We share only information reasonably necessary for those purposes and require appropriate safeguards where applicable.
6. International transfers
Because we use international technology and commerce providers, personal data may be processed outside Switzerland or the EEA. Where required, we use recognised safeguards for international transfers, such as adequacy decisions, contractual safeguards or other mechanisms permitted by applicable law.
7. Cookies and similar technologies
Our website may use cookies and similar technologies that are strictly necessary for store functionality, security and checkout, as well as optional technologies for analytics, personalisation or marketing. Where applicable law requires consent for optional cookies, they should be activated only after the appropriate consent has been obtained. You can manage available privacy and cookie choices through the controls presented on our website and through your browser settings.
8. Marketing
We send electronic marketing only where permitted by applicable law. You may unsubscribe from marketing emails through the unsubscribe link in the message or contact us. Transactional and service communications relating to your orders or account are not marketing and may continue where necessary.
9. How long we keep data
We retain personal data only for as long as necessary for the purposes described above and to meet legal, contractual, accounting, tax, fraud-prevention and dispute-resolution requirements. Retention periods therefore vary by data category and legal obligation.
10. Your rights
Subject to applicable law and its conditions, you may have rights to request access to personal data concerning you, correction of inaccurate data, deletion, restriction of processing, objection to certain processing, data portability, or withdrawal of consent. Swiss law provides rights including access and correction, and the GDPR provides additional rights where it applies.
To exercise a privacy right, contact hello@willofwater.com. We may need to verify your identity before completing a request.
11. Complaints
If you believe your data has been handled unlawfully, please contact us first so we can address the issue. You may also have the right to contact the competent Swiss data-protection authority or, where the GDPR applies, the competent supervisory authority in the EEA.
12. Security
We use reasonable organisational and technical measures designed to protect personal data. No internet-based system can be guaranteed completely secure, so we encourage customers to use appropriate security practices when accessing online services.
13. Children
Our store is not intentionally directed to children who are unable to enter into online transactions or provide valid consent under applicable law. If you believe a child has provided personal data to us improperly, please contact us.
14. Changes to this policy
We may update this Privacy Policy to reflect changes in our services, technologies or legal requirements. The latest version will be published on this page with its revision date.
Last updated: 8 August 2026.